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Founded in 1987, Elan IT Resource (Elan) is the world’s leading IT&T recruitment and outsourcing company with a turnover of USD1.3 billion (EUR850 million) revenue in 2008. We operate from 58 locations in 17 countries and are part of the Manpower group of companies, the leader in the World of Work. Visit http://www.elanit.com

Elan Outsourcing Solutions (EOS) is a business line of Elan. EOS specializes in providing outsourced IT services to clients throughout Europe. We focus on the personnel-intensive parts of outsourcing. In recent years we have trained, equipped and managed over 7,000 employees across EMEA.

We are looking for an

OPERATIONAL MANAGER

for Elan Outsourcing Services in Finland

The Operations Manager is responsible for running and managing several outsourced IT activities in Finland. This includes IT service desk, onsite support and break fix services. He will also be responsible for coordination of EOS operational activities in relation to international EOS customers in Finland.

The position is a part of the Finnish EOS organization and reports directly to the EOS Director in Finland.

Responsibilities

•Business responsibility in all aspects, including profitability for selected EOS operations units in Finland

•Manage the agreed service levels to meet customer and partner expectation

•In cooperation with Service Manager:

- Ensure operational excellence throughout the operations and projects

- Manage staff development and attrition to ensure high skill and low cost services

- Responsible for processes and quality assurance in relation to implementation and delivery of services to EOS customers in Finland, including also delivery of pan-Nordic and international customers in a generic and consistent way.

•Responsibility for EOS service delivery units in Finland, e.g. Service Desk, Help Desk, Dispatch center, On Site, Field Service, Break Fix, Logistics

Personal characteristics and capabilities

•Thorough leadership characteristics and experience

•Business and customer oriented

•Strong social skills

•Drive with high level of engagement

•Strong cooperation skills and team oriented

•Analytical

•Fluent in both written and oral communication

•Language requirements, Finnish and English minimum

•Works as a role model from a leadership perspective with a behavior based on values

Formal competence and qualifications

•Relevant Bachelors-, Masters- or similar level degree

•Leadership education is seen as a benefit

•Min. 3 years of experience concerning similar operational positions

•Experience of SLA negotiations and management

•Familiar with IT service delivery frameworks e.g. ITIL, ITIL Foundation certification preferable

We offer you

•An excellent opportunity to develop yourself and show your potential in leading a growing business in the Finnish marketplace

•A strong, financially sound, international employer

•An international working environment in Espoo, Finland

Apply by registering your CV at www.elanit.fi and linking it to this position. You can also apply by email to john.nylund@elanit.fi. For more information, contact Elan's Recruitment Consultant John Nylund at 050 599 6821